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The Fish Souq
The Fish Souq
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Terms and Conditions

 

Last updated: May 2025

1. Introduction

Welcome to The Fish Souq – a brand of Pawaskar Agro & Livestock Enterprises. By accessing our website or purchasing any product, you agree to abide by the following terms.

2. Ethical Breeding

All ornamental fish sold by us are bred ethically, in clean, controlled conditions, under professional guidance. We do not support wild-caught or inhumane practices.

3. Product Guarantee

Each fish sold is:

  • Healthy at the time of sale
     
  • Acclimated to local water conditions
     
  • Monitored for 3–7 days before release
     

We do not guarantee life expectancy post-sale, as survival depends on customer’s tank conditions, handling, and acclimatization process.

4. Pricing & Payment

  • Prices are subject to change without prior notice.
     
  • Payment must be completed before dispatch.
     
  • Bulk buyers must confirm quantity & delivery terms beforehand.
     

5. Farm Visits & Bookings

  • Farm visits are by appointment only.
     
  • Visitors must adhere to biosecurity and hygiene rules.
     
  • Breeding area access is restricted unless otherwise permitted.

Return and Refund Policy

 

Last updated: May 2025

1. Live Fish Policy

We sell live ornamental fish, which cannot be returned once taken or delivered.

2. DOA (Dead on Arrival) Clause

If a fish arrives dead due to courier mishandling (for select couriered orders):

  • Immediate unboxing video (uninterrupted from package opening) must be shared within 30 minutes of delivery.
     
  • Valid DOA claims may be compensated with a replacement fish or credit toward next order.
     
  • Shipping cost for DOA replacements is borne by the buyer.
     

3. Booking Cancellations

  • Cancellations within 24 hours of booking: 100% refund
     
  • After 24 hours: Non-refundable, but transferable to another slot/order.
     

4. Refund Timeline

If eligible, refunds will be processed within 5–7 working days via original payment method.

📬 Contact for Queries

Email: info.thefishsouq@gmail.com
WhatsApp:  https://wa.me/917208570032
Instagram: @the.world.whisperer

We believe in legacy, loyalty, and long-term care

We believe in legacy, loyalty, and long-term care

Better yet, see us in person!

We love our customers, so feel free to visit during normal business hours. fish aquarium online

Message us on WhatsApp

The Fish Souq

NERUL AAKASH GANGA,, Plot no b/71, NAVI MUMBAI, MH 400706

+919773475793

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Open today

09:00 am – 05:00 pm

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  • 📞 Call: +91-9773475793
     
  • 📲 WhatsApp: +91-7208570032
     
  • 📧 Email: info.thefishsouq@gmail.com
     
  • 📍 Navi Mumbai, Maharashtra, India
     
  • © 2025 The Fish Souq | A Pawaskar Agro Initiative
  • IMPORT EXPORT comming soon 



Sponsor By PAWASKAR AGRO

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